The Convention Operations Manager is the liasion for the convention meeting planner immediately after the pre con meeting has concluded and the Banquet event orders have been updated with all revisions from the beo review with the cleint. 

The Convention Operations Manager owns the convention and coordinates the daily operations of the conference for the Catering and Convention Services division and communiates all updated information and logistics to the oeprating departments throughout the hotel.

1. To lead and manage the operational management of the conference. Ensuring all bookings are delivered to a high standard and meet agreed budget, performance, quality and guest targets.
2. Responsible for elements of the overall department budget including supporting the Business Development and CS team in meeting sales and meeting planner satisfaction goals via the surveys.
3. Will be expected to take day to day operational decisions that impact the client/guest experience and demonstrate the ability to deliver co-creeation of services within the agreed financial guidelines and existing systems and procedures.
4. Proactively monitor customer functions, spending 90% of each day interacting with meeting professionals and their attendees to ensure customer satisfaction.
5. Review all relevant written communications, Daily Event Lists, Group Resumes, Banquet Event Orders.
6. Ensure a smooth and seamless operation of all events and meetings by working closely with supporting departments to ensure efficiency of daily operations.
7. Meet with Meeting Professionals/Convention and Catering Managers prior to the start of the first event to verify meeting specifications.
8. Inspect and detail all meeting rooms/function spaces prior to the start of each event with sufficient time to  make any necessary changes.
9. Coordinate with all operating departments to ensure top product quality
10. Perform other related duties as assigned.