"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." 
- Morris Lapidus 

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Leadership & Strategy

• Provide vision, leadership, and management of the IT department, ensuring alignment with hotel business goals.
• Develop and maintain a property-specific IT strategy, including infrastructure, security, and guest technology experience.
• Serve as a trusted advisor to the Executive Committee and other department heads on technology opportunities, risks, and investments.
• Lead business continuity planning, disaster recovery preparedness, and cybersecurity initiatives.

Team Management & Development

• Hold regular departmental meetings to review strategic goals, initiatives, and promote team building.
• Provide growth and development paths for staff.
• Provide day-to-day supervision, conduct performance appraisals, and delegate work assignments for all IT personnel.
• Assist in recruiting, hiring, and training IT support staff.

Operations & Support

• Oversee all property IT operations, including network infrastructure, server systems, point-of-sale (POS), telephony, audiovisual systems, Wi-Fi, and cybersecurity.
• Act as escalation point for complex technical issues, ensuring timely resolution of both guest-facing and back-of-house technology challenges.
• Manage vendor relationships, service contracts, and technology integrations with hotel systems (PMS, POS, finance, and third-party platforms).
• Ensure proactive monitoring, maintenance, and upgrades of systems to minimize downtime.
• Stay current with emerging hospitality technologies and evaluate their applicability to the hotel.

Financial Oversight

• Administer the department budget.
• Plan and recommend budgets, manage expenditures, and report on budget variances.

Security & Compliance

• Maintain a secure IT environment, ensuring compliance with PCI-DSS, data privacy laws, and brand requirements.
• Establish and enforce IT policies, procedures, and best practices across the property.
• Conduct periodic system audits and security risk assessments.

Other Responsibilities

• Perform other related duties as assigned.

• Strong hands-on technical expertise in:
• Networking (LAN, WAN, Wi-Fi, VLANs, firewalls, VPNs, routing & switching)
• Server infrastructure (Windows, cloud/hybrid environments etc)
• Hospitality systems (PMS, POS, CRS, finance and accounting platforms)
• Telecommunications and unified communications
• Cybersecurity tools and practices
• Demonstrated ability to translate complex technical needs into clear business solutions.
• Strong vendor management and contract negotiation skills.
• Exceptional leadership, communication, and problem-solving skills.
• Comfort working independently with minimal corporate oversight.
• Basis mastery skill in working with others in both authority and non-authority relationships on a routine basis
• Capacity to assume more significant executive responsibilities over time.
• Bachelor's degree from an accredited college or university with major course work in computer science, business administration, or a related field preferred.
• Minimum of 5+ years of progressive IT experience, including at least 3 years in a leadership/management role.
• Experience in hospitality or multi-site operations strongly preferred.
• Proven success managing IT operations in a high-volume, guest-focused environment.