The Front Service Manager oversees all front drive, bell, and door service operations to ensure an exceptional arrival and departure experience for every guest. This leader ensures service excellence, operational efficiency, and alignment with Fontainebleau’s luxury service standards. The role is responsible for team leadership, guest issue resolution, logistics coordination, and compliance with departmental and company policies, including all Collective Bargaining Agreement guidelines.

Operational Leadership

• Lead and oversee the daily operations of the front drive, bell services, and door services to ensure seamless, efficient, and guest-focused service.
• Monitor driveway traffic patterns and adjust staffing levels in real time to maintain safety, flow, and service standards.
• Coordinate logistics for all VIP arrivals, group movements, special events, and alternative large-group luggage storage needs.

Service Excellence & Guest Experience

• Serve as a primary point of escalation for guest concerns; resolve issues promptly and professionally to ensure guest satisfaction.
• Uphold and enforce service standards, Standard Operating Procedures (SOPs), and department policies.
• Recommend enhancements to front service processes and guest service efficiencies.

Team Leadership

• Hire, train, schedule, coach, and develop front service team members in accordance with property standards and the Collective Bargaining Agreement.
• Communicate goals, expectations, and performance feedback regularly; foster a culture of teamwork, accountability, and excellence.
• Ensure consistent adherence to all key control, safety, and security procedures.

Administrative Responsibilities

• Prepare schedules and manage labor planning to ensure optimal coverage while meeting budget expectations.
• Maintain accurate records, reports, and departmental documentation.
• Perform additional duties and special projects as assigned.