The Director of Customer Development position will play a key role in selling and marketing the nightclub, dayclub, and other services to guests while focusing on the development of a clientele list to whom to sell. The ideal candidate creates and fosters customer relationships and ensures that their special requests are met while adhering to Fontainebleau service standards.

The following and other duties may be assigned as necessary:

• Regularly and customarily prospect for and convert new potential guests and repeat guests by interacting with them in other bars, clubs, restaurants, and resort properties outside the Hotel’s premises.
• Regularly and customarily conduct face to face meetings with potential club guests throughout the community to create a clientele list to visit with and personally encourage to purchase tables, entries, and to generate spending at LIV events.
• Generate sales and make, obtain orders, for tables, entries, and spending at LIV.
• Provide information about the nightclub’s offerings, including VIP services, bottle service, and exclusive events through in-person interactions away from the Hotel property.
• Establish and maintain strong relationships with VIP guests, influencers, and industry contacts to enhance guest satisfaction and encourage repeat visits
• Build and maintain strong, long-term relationships with prospects and existing customers through
  in-person interactions.
• Identify and qualify new leads through in-person networking, referrals, and cold outreach conducted in the field.
• Promote and upsell VIP services, packages, and promotions to maximize revenue
• Identify opportunities to enhance the VIP experience through partnerships, collaborations, or special offerings
• Monitor VIP guest spending patterns and provide recommendations for personalized offerings and incentives
• Anticipate and fulfill VIP guests’ needs, ensuring their comfort and satisfaction throughout their visit, including greet VIP guests upon arrival and providing a warm and personalized welcome
• Engage in networking activities, attending industry events, and building a personal network of
  high-profile individuals
• Work closely with the reservations team to coordinate, organize, and manage VIP table reservations, bottle service, and special requests, to ensure accurate and timely arrangements
• Maintain an organized record of VIP guest preferences, special occasions, and other relevant information to personalize their experience during future visits
• Handle last-minute reservation changes or adjustments with professionalism and efficiency
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.
• Escort VIP guests to assigned tables or private areas and assist with seating arrangements.

This position requires that the Director of Customer Development consistently spend a substantial amount of time—at least multiple hours a day, multiple times per week—off of the Hotel premises, conducting off-site sales and order generation work.